Refund Policy

At AxtenPets, refunds are issued as store credit (digital gift card).

 

1. Refund MethodRefunds = non-expiring digital gift card.No cash, bank, or card refunds.

 

2. TimelineStore credit issued within 7 business days after inspection of returned item.

 

3. Not EligibleItems outside the 7-day return windowItems not in returnable conditionShipping fees & taxes.

 

4. Gift CardsCredits do not expire and can be used on any future order.

 

5. Damaged/Incorrect ItemsContact us within 7 days if your order is defective or incorrect.

📧 contact@axtenstore.com

 

6. Questions📧 contact@axtenstore.com